Air Canada CEO Apology Email & 9,000+ Flight Canceled In July & August


The latest trend in air travel must be the influx of advance apology emails from airline CEOs and boards.

The latest email that has reached our inboxes is from the President and Chief Executive Officer of Air Canada, Mr. Michael Rousseau.

You can access Air Canada here.

What Air Canada’s CEO doesn’t mention in the email is the number of daily flights they will be canceling in July and August, which is, on average, more than 150 per day.

Here’s an excerpt from the CBC:

Air Canada will cut dozens of daily flights this summer as the airline grapples with a series of challenges amid soaring demand for travel.

The changes would see Air Canada reduce its schedule by 77 round trips — or 154 flights — on average, each day during the months of July and August.

Prior to these reductions, Air Canada was operating about 1,000 flights per day, said Peter Fitzpatrick, an airline spokesperson.

Data Wazo says 54 per cent of flights to six large airports — Montreal, Calgary, Toronto’s Pearson and Billy Bishop airports, Ottawa and Halifax — were bumped off schedule in the seven days between June 22 and 28.

Some 38 per cent of the flights were delayed while 16 per cent were scrapped altogether.

Air Canada CEO Email:


Air Canada’s CEO implies that many of these issues the airline faces are beyond its control which might be partially true.

It is clear that many airlines, including Air Canada, have scheduled too many flights for this summer. Far too many they can operate without last-minute cancellations and long delays.

Airlines are now paring down their schedules and canceling flights in advance that make more sense. This allows affected passengers to reschedule their trips better or opt for a refund.

I am eagerly awaiting how my two Air Canada flights in August, Paris – Toronto, and Toronto – Vancouver, are affected,

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